Hello, I’m Bonnie
Fjord Pride photo credit: Henry Wu; Stylist: Allison Bouganim
I'm a design lead based in San Francisco, passionate about tackling complex problems. Utilizing human-centered design methods, I craft experiences that resonate with users and drive business value.
Design Services
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Design Strategy
Anchor design approach and decisions in understanding the connection between user needs, technology constraints and business value (DVF).
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User Research
Conduct user research to uncover actionable insights that spark fresh perspectives, illuminate potential paths forward, and facilitate informed decision making.
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Service Design
Map ecosystems to identify critical connections, creating seamless experiences for both users and employees.
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Product Design
Develop user centered experiences, collaborating with product and engineering teams to deliver elegant solutions to complex problems.
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Workshop Facilitation
Lead collaborative sessions grounded in user research, fostering new ideas, robust discussion, and actionable next steps.
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Team Leadership
Cultivate team environments of collaboration and learning, supporting designers on methodologies, design solutions and interpersonal skills.
Select Experiences
Benefits Management System Redesign
Leveraging user research to bring clarity to a complex process and modernize an outdated system.
Design Research, Digital Product Design
Healthcare Digital Experience Strategy
Defining the digital strategy to align teams and crafting the path forward to deliver seamless patient experiences.
Design Strategy, Service Design
*Coming Soon
Reimagined Membership Experience
Crafting a user-centric membership experience for a creative software subscription, rooted in user insights.
Design Research, Experience Design
Redesign of Risk Review Software
Designing an enterprise software solution to enable data monitoring
and standardized risk review management.
Design Research, Digital Product Design
Let’s connect
Open to new opportunities, side hustles and mentoring.
Cheers,
Bonnie