Hello, I’m Bonnie

Fjord Pride photo credit: Henry Wu; Stylist: Allison Bouganim

I'm a design lead based in San Francisco, passionate about tackling complex problems. Utilizing human-centered design methods, I craft experiences that resonate with users and drive business value.

Design Services

  • Design Strategy

    Anchor design approach and decisions in understanding the connection between user needs, technology constraints and business value (DVF).

  • User Research

    Conduct user research to uncover actionable insights that spark fresh perspectives, illuminate potential paths forward, and facilitate informed decision making.

  • Service Design

    Map ecosystems to identify critical connections, creating seamless experiences for both users and employees.

  • Product Design

    Develop user centered experiences, collaborating with product and engineering teams to deliver elegant solutions to complex problems.

  • Workshop Facilitation

    Lead collaborative sessions grounded in user research, fostering new ideas, robust discussion, and actionable next steps.

  • Team Leadership

    Cultivate team environments of collaboration and learning, supporting designers on methodologies, design solutions and interpersonal skills.

Select Experiences

Benefits Management System Redesign

Leveraging user research to bring clarity to a complex process and modernize an outdated system.

Design Research, Digital Product Design

Healthcare Digital Experience Strategy

Defining the digital strategy to align teams and crafting the path forward to deliver seamless patient experiences.

Design Strategy, Service Design

*Coming Soon

Reimagined Membership Experience

Crafting a user-centric membership experience for a creative software subscription, rooted in user insights.

Design Research, Experience Design

Redesign of Risk Review Software

Designing an enterprise software solution to enable data monitoring
and standardized risk review management.

Design Research, Digital Product Design

Let’s connect

Open to new opportunities, side hustles and mentoring.

Cheers,

Bonnie