Changing how credit reviewers manage risk
Taking a human-centered approach to redesigning risk review software to enable a data driven approach.
Our challenge
As technology rapidly changes, employee’s tools can often be the last to be invested in. The risk management team was facing an uphill battle to stay on top of monitoring all of the consumer and commercial loans against federal standards, internal policies and market shifts.
How might we enable the risk management team to meet the increasing demands as the bank continues to grow?
What we delivered
Our design team set the foundation for a human-centered approach to creating the enterprise software solution, building relationships with our partners and excitement with the end users.
We redesigned the information architecture, defined the interactions and design system, made MVP recommendations, and created high fidelity wireframes for production.
The product, engineering and design teams were able to deliver an MVP solution that supported three key use cases across five user groups. Ultimately, the software solution was submitted for US patent.
My role
As part of a two-person design team, my responsibility was to lead the design strategy, user research and final product designs. I was a mentor to my junior design partner, who was in charge of the UI and creating the design system.
We also collaborated closely with our product and engineering partners to take an agile approach to development that included iterative user testing.
Mapping of review processes across five user groups
Finding themes and problems to solve from initial user workshops
Example of design process used for system navigation
(left: inspiration research; middle: low fidelity wireframes to test with users; right: high fidelity wireframes of final solution)
Select screens from one type of review flow
